Gaming should always be a source of entertainment, never a source of stress. krikay provides every player in Bangladesh with the tools, information, and support needed to keep gaming safe, controlled, and enjoyable.
Our Commitment
At krikay, responsible gaming is not an afterthought — it is a foundational principle built into every layer of the platform. We believe that for the overwhelming majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and throughout Bangladesh, gaming on krikay is a pleasurable leisure activity enjoyed within personal and financial limits. Our job is to make sure it stays that way.
The reality is that a small number of people may develop an unhealthy relationship with gambling over time. krikay takes this seriously. We have invested in a comprehensive set of responsible gaming tools that are accessible to every registered player at any time, at no cost. These tools are designed to give you direct, immediate control over how and how much you play — without needing to contact anyone or wait for approval.
This page explains what those tools are, how to use them, and what to do if you feel that your gaming habits may be shifting from entertainment into something that concerns you. krikay also provides clear information on the warning signs of problem gambling and where to seek external help. No player on krikay should ever feel alone with a gambling problem.
krikay's Responsible Gaming Pledge: We will never use any marketing tactic designed to encourage a player to chase losses, exceed their stated limits, or continue playing after they have requested a break. Player wellbeing always takes precedence over platform revenue at krikay.
All responsible gaming features described on this page are available immediately after logging into your krikay account. To access them, navigate to the account settings section and select the Responsible Gaming tab. If you cannot locate the relevant tool, our support team is available around the clock at [email protected] to guide you.
Player Control Tools
krikay puts meaningful control directly in your hands. Every one of the following tools can be activated immediately from your account settings — no waiting period, no approval required to apply restrictions.
Set a maximum amount you are permitted to deposit into your krikay account over a daily, weekly, or monthly period. Once a deposit limit is active, the platform will automatically decline any deposit attempt that would cause you to exceed your chosen threshold. Lowering a deposit limit takes effect immediately. Raising a limit is subject to a mandatory 72-hour cooling-off period to prevent impulsive decisions made under financial pressure.
Define the maximum net loss you are comfortable sustaining within a set timeframe — daily, weekly, or monthly. When your net losses during the active period reach the limit you have configured, krikay will prevent you from placing further wagers until the period resets. This tool is particularly useful for players who want a hard financial boundary that operates independently of willpower in the heat of a session.
Set a maximum duration for a single continuous gaming session on krikay. When the time you have specified is reached, you will receive a clear on-screen notification. You may choose to log out at that point or continue, but the reminder serves as a structured prompt to pause and reassess. Regular session limits are recommended for players who find time passes quickly during play.
Configure periodic in-session pop-up reminders that display how long you have been playing, how much you have wagered, and your current net position during the session. Reality checks are a simple but effective awareness tool — they interrupt the flow of play with a moment of factual reflection and prompt you to decide consciously whether to continue. Available at 15-minute, 30-minute, and 60-minute intervals.
Take a structured break from krikay for a defined period — 24 hours, 48 hours, 7 days, or 30 days — without permanently closing your account. During an active time-out, you will be unable to log in or place any wagers. All scheduled bonuses and promotional credits will be paused for the duration. Time-outs are useful when you feel you need a brief but firm separation from gaming activity.
If you feel that gaming has become a genuine problem in your life, self-exclusion allows you to completely block your access to krikay for a minimum period of six months, with longer durations available up to permanent closure. During a self-exclusion period, krikay will also suppress all marketing communications to your registered contact details. Self-exclusion cannot be reversed before the chosen minimum period has elapsed. Contact [email protected] to activate this tool immediately.
Important: If you request self-exclusion, krikay will action your request as promptly as possible. However, it is your responsibility to ensure you do not attempt to open a new krikay account during an active self-exclusion period. If you discover that a new account has been created in your name during exclusion, notify us immediately at [email protected] so we can close it and investigate.
Know the Signs
Problem gambling can develop gradually and is not always easy to recognise from the inside. Being honest with yourself about the following indicators is an important first step.
Answer these questions honestly. If you answer "yes" to two or more, consider reaching out to krikay support or a professional counselling service.
Remember: Recognising a problem is the most important step. krikay's support team is available 24/7 at [email protected] — reach out any time, without judgment.
Strictly Enforced
Age Restriction Policy
krikay operates a strict 18+ age policy. This is a firm platform rule, not a guideline. All players are required to confirm during registration that they are at least 18 years of age. krikay actively verifies the age of players through its Know Your Customer (KYC) process, which may require submission of a government-issued national identity document, passport, or other acceptable age-verification documentation.
Any account found to belong to a person under the age of 18 will be immediately closed, all associated funds will be withheld, and the matter will be treated in accordance with krikay's Terms & Conditions and applicable legal requirements. There are no exceptions to this policy.
If you are a parent or guardian and you suspect that a person under 18 in your household has created a krikay account using falsified age information, please contact [email protected] immediately. We also strongly recommend the use of parental control software on shared devices to prevent minors from accessing any online gambling platform, including krikay.
krikay will never knowingly direct any marketing communication at individuals under 18. If you believe you have received a krikay promotional message in error and you are under the minimum age, please notify us and we will investigate and update our records promptly.
Get Help
Whether you want to set a limit, take a break, or talk to someone about a concern — help is always available. Reach out through any of the channels below.
Our player support team is available 24 hours a day, 7 days a week. Contact us any time to activate a limit, request a time-out, or discuss a concern in complete confidence.
[email protected]To initiate a self-exclusion, email our support team with the subject line "Self-Exclusion Request" and your account details. We will process your request as a priority within the shortest possible timeframe.
[email protected]If you feel you need professional support beyond platform tools, we encourage you to seek help from a qualified counsellor or mental health professional in your local area. Your wellbeing matters beyond gaming.
Sometimes speaking to a trusted family member or close friend about a concern is the most important first step. Problem gambling thrives in secrecy — bringing it into the open reduces its power significantly.
Platform Safeguards
Beyond the tools players can activate themselves, krikay has platform-level protections embedded in the day-to-day operation of the site.
krikay's platform monitoring systems flag unusual patterns of play — such as sudden large increases in bet size, very long uninterrupted sessions, or rapid sequential deposits — so our responsible gaming team can proactively reach out to affected players.
Players who activate a time-out or self-exclusion are automatically removed from all krikay promotional mailing lists for the duration of the restriction period. We will never send you bonus or deposit incentive communications while a voluntary restriction is active on your account.
All responsible gaming settings on your krikay account are protected by your account authentication credentials. Limit changes and time-out requests are logged with timestamps, giving you a verifiable record of every responsible gaming action taken on your account.
Your full deposit, withdrawal, and wagering history is available in your krikay account dashboard at all times. Clear visibility of your financial activity on the platform helps you stay informed and make grounded decisions about your gaming budget.
Players can request a detailed statement of their gaming activity over any selected date range from our support team. This report includes total time played, total amounts wagered, and net win/loss figures — giving you a clear, honest picture of your recent activity.
krikay reviews and updates its responsible gaming policies and tools on a regular basis to ensure they remain effective and aligned with best practices in player protection. This page reflects the most current version of our responsible gaming commitments.
Play Responsibly, Enjoy More
krikay is here to provide a safe, enjoyable experience for every adult player in Bangladesh. If you have read through this page and feel confident in your current gaming habits, explore everything krikay has to offer — from live cricket betting to premium slots and a full casino experience. Always within your limits. Always 18+.